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SPECIAL MEASURES FOR COVID-19

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T 450 390-1111


The Complex

Who are we ?

DIRECTION



Mathieu Baker
President

mathieu.baker@complexefuneraire.ca

A globetrotter since his late teenage years, Mathieu perfected his management skills and understanding of human beings on both sides of the Atlantic before coming back to Canada and starting his studies in thanatology. After spending four years in Toronto in a reputable funeral home, working with a wide range of cultures and values, he went back to Quebec with a newfound sensitivity and openness that will be very useful to him in his new field of expertise. A new graduate speaking several languages, Mathieu immersed himself in his new job for a few years before buying the family business in 2007.

He first acquired a Complexe Funéraire in Cowansville and then opened another in St-Jean-sur-Richelieu. Added to this was the major expansion of the first family complex in Bedford in 2011, and the business took off with new energy. He is now a part of the fourth generation of a company that is more than reputable in the funeral industry, that continues to maintain momentum, and in which he takes great pride. Mathieu enjoys the diversity that comes with a job that meets two of his values: the human approach and communication. A father of three, it is with his family that he loves to celebrate life!

Normand Larose
Director of Operations

normand.larose@complexefuneraire.ca

With his hotel, food services and management experience, Normand Larose is a valuable addition to the company. His customer service approach and managerial qualities have been rewarded several times over the years. As Director of Operations, he ensures that the various tasks linking staff, management and clients are carried out smoothly. Organized, meticulous, and a good communicator who is empathetic and smiling, Normand likes to add the little touch that will cheer people up despite this difficult time.

Coming from a large close-knit family, for Normand celebrating life means taking advantage of all the opportunities presented to get together and have fun. In the Larose family, death is experienced as a normal part of life, as an inevitable path that everyone eventually takes. We might as well experience it as serenely as possible and until then, enjoy the life we are given.

Liliane Ward
Controller

lilianne.ward@complexefuneraire.ca

Lilianne Ward knows the region and its people well having lived here for over 20 years. An experienced accountant, she joined the funeral complex team in 2019. She ensures that accounting, payroll and administration are in order.

For Lilianne, celebrating life is a tribute to each individual’s unique journey. She celebrates hers in many ways, especially by travelling and spending time with her family. Her simplicity and attentive ear make her accessible to bereaved clients who are grateful for her compassionate services.

Our Team

FAMILY COUNSELLORS

Dominique Vachon

info@complexehr.com

Dominique Vachon has accumulated professional experience for more than 20 years. With these experiences, she has developed all the qualities required for the position of Family Counsellor that she currently holds at the Complexe Funéraire Haut-Richelieu.

Methodical, discreet and cheerful, she appreciates feeling helpful in reassuring and comforting bereaved families. For her, celebrating life is a bit like making a toast in memory of the deceased.

Stephanie Jones

info@complexehr.com

With her gerontology degree and business/marketing certificate, Stephanie Jones is an undeniable asset to the Haut-Richelieu Funeral Complex. Friendly, empathetic and attentive, she has been working with seniors for many years. Her discretion and respect are most appreciated by families in emotional turmoil when faced with making difficult decisions.

Stephanie is a team player who is sincerely interested in the people she crosses paths with. In her eyes, all their stories and life experiences are meaningful.

FUNERAL COMPLEX OFFICIALS

Réal Boulet

info@complexefuneraire.ca

A native of the Haut-Richelieu region, Réal has always worked with the public in a variety of jobs.A fan of trying new things, he started working in the funeral industry in 2007. After undergoing training on crematoria, he became responsible for the crematorium. He also works in preparing funerals and supports families with respect and professionalism. Empathic and discreet, he views funerals as the moment to tell the story of a life.

Now a grandfather, he enjoys going out and tinkering with his grandchildren and dancing with his wife. As he says, “it's my way of celebrating life!”

Yvon Lacoste

info@complexefuneraire.ca

A native of Cowansville, Yvon Lacoste worked for 40 years for a school board before working in the funeral industry. For the past nine years, he has been funeral director for the Complexes Funéraires Haut-Richelieu and Brome-Missisquoi. He is particularly proud of the family spirit that is present in his work team.

A discreet, patient and attentive man, he tries to give a sense of reward to the ceremony to honour all that has been accomplished in the person’s lifetime. In a word, he celebrates, with respect, a full life.

Lucie Boucher

info@complexefuneraire.ca

Lucie Boucher has been welcoming people at the St-Jean-sur-Richelieu Complexe Funéraire since it opened in 2017. Native to the region, she has over thirty years of experience in customer service. She discreetly oversees the smooth running of ceremonies in addition to setting up the rooms according to the needs of families.

For Lucie, to “celebrate life” means to give hope and comfort to people who are suffering. Generous and cheerful, this accomplished and happy woman has found in the funeral industry the perfect place to flourish and share her joie de vivre with her customers in these sensitive and important moments.

André Meunier

info@complexefuneraire.ca

André Meunier loves life in all its forms. This respectful and attentive man has worked for many years in the fields of art therapy and palliative care. He believes that recognizing beauty in all its forms is as a way of celebrating life at work. He is a warm person who offers an empathetic and comforting service to the bereaved.

Johanne Labonté

info@complexefuneraire.ca

For Johanne, it’s important to treat people with respect and care. With an empathic smile and a friendly hello, she is ready to support you in this difficult moment of your life. Johanne likes to take as much time as needed to celebrate your loved one who has left this world.

Bertrand Desgens

info@complexefuneraire.ca

As funeral director, Bertrand Desgens oversees transportation and cremation while assisting advisors. His vast experience in administration and human resources management allows him to have a careful and structured approach in the different stages of his inspiring work.

A calm, attentive and courteous man, Bertrand honours the different stages of the deceased’s life in a special way in order to keep the best possible memories.

Sofie Laurin

info@complexefuneraire.ca

Having returned to the region a few years ago, Sofie is driven by the new challenges in her position as Administrative and Operations Assistant for the Complex. Her training in the areas of physical activity and therapeutic and post-traumatic yoga has provided her with the experience to support clients through difficult times.

Energetic, dedicated and passionate, Sofie appreciates the benefits of teamwork. Celebrating life means experience the present moment to its fullest, reaping the little moments of joy, and being able to give back with open arms.